Just like you keep a list handy of emergency phone numbers, if you have worked with or have done some research on plumbing and wet basement experts in London, you probably know who you can call if you have a leak or burst pipe. It’s difficult to make informed decisions when your basement is filling with water, so do your research now. Better safe than sorry!
But what should you look for in a plumbing and wet basement service provider? The experts at Best Plumbing and Drainage Contractors have put together this short list of things to consider.Word of Mouth
Ask your friends or coworkers if they have anyone they would recommend. It’s best to find first-hand recommendations when possible. Then you can follow up on the recommendation by asking about how professional the service was, how they handled unexpected problems or concerns. Social media can be a great way to crowdsource recommendations. Don’t stop there though, other contractors, rental property owners, and real estate professionals will all have the opportunity to work with plumbing and wet basement professionals and be able to give a referral.Ask Twice, Hire Once
Do a simple internet search on the company or individual company. Do they have a website with testimonials? Can they refer you to others who they have worked for? What kind of work do they specialize in? What kind of reputation and experience do they have? Are you comfortable with someone newly certified, or do you want someone with some experience behind them? Are you more comfortable with a one-man business or are you looking for a company that can handle anything your house might throw at them?
Social media is also a great way to check on their customer service. Are there complaints on their Facebook page? How were those concerns dealt with? Mistakes happen to best of us, but are they professional and quick to fix any problems?
Often, a homeowner’s primary concern is cost – which is valid. Plumbers generally charge by the hour and time consuming repairs can add up quickly. However, hiring the professional with the lowest rate might cost you more in the end. If you think ripping out a wall to fix plumbing is painful once, imagining having it done a second time to fix the problem AND the mistakes the first plumber made!
Ask for an estimate. The hourly rate should only be part of how an estimate is calculated. How long do they expect the job to take? How much will the parts be? This kind of breakdown of costs will help you make an informed decision.
Do they offer any kind of warranty? Anyone concerned with delivering quality work will be happy to fix any problem resulting from his or her errors. If they’re not willing to stand behind their work, be wary of hiring them.