ABOUT BEST PLUMBING AND DRAINAGE
Best Plumbing and Drainage Contractors
Best Plumbing and Drainage Contractors
119 Exeter Road unit j, London
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I recently had Best Drainage install an outdoor drainage system to address surface water around my foundation. … More The team did a great job of the installation — even through poor weather conditions. BIG thank you to Tyler and Tyler for going above and beyond to make sure the job was done right. -
Fast, efficient and friendly. We needed a new sump pump. We got the quote on line. The guy came exactly … More when he said he was going to. Worked super fast, was super tidy and all is good. Good price too.
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I live in a condo complex in South London. We had a main water line break. Called Shawn and within 25 … More mins arrived at site , he provided extra barriers around the effected area and made arrangements to have a crew come first thing in the morning. That was the complexes decision. They artived at 6:30 in the morning and had repaired by 12:30. Incredible service. Would recommend Best Plumbing and Drainage to any customer that requires this sevice. Again would like to thank Shawn for his prompt and curious service.
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We were lucky to have Best Plumbing and Drainage provide service for a very unexpected basement flooding. … More Tyler, Tyler and the team were prompt, professional, and took the time to let us know what was happening and what the planned work is every step of the way. Thanks for making a very inconvenient situation a lot more tolerable. Highly recommend!
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Thank you so very much to Ken and his two colleagues, who worked quickly and with real compassion with … More an extremely distraught tenant. Your human kindness went a very long way in mitigating what could have been a very awful outcome for her. Thank you, thank you, thank you.
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Floods can be very stressful but when you're in good hands with Best Plumbing and Drainage Contractors … More you don't need to worry as much. Tyler and Oliver came by my house to inspect at a moment of the unknown. They were able to answer my questions and I was completely satisfied. Their professionalism was excellent and comforting. I highly recommend Best Plumbing and Drainage Contractors.A message to the owner: Please also give Tyler and Oliver a bonus for their work.
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Awesome customer service. Alton was a pleasure to work with.
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Noel came to our home to fix our toilet and did a great job.Fixed it in a short amount of time.
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I've interacted with this company as both a vendor and a customer. From a vendor perspective, … More the team at Best is fantastic to deal with. Their crews are friendly, professional, and they have a great sense of humor.As a customer, I had an emergency call when my sinks started backing up. I called around 8am on a Sunday morning, and the issue was resolved by 12 that day. The person sent, Tim, was great to have in the home, gave us some tips to avoid having the issue in the future.
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I know that I am not the first to say it, but Best plumbing is the “best”!I thought that the water in … More the basement of my Old South home would drain after the huge rain storms that we had but when the water level continued to rise, I asked around and Best came up as recommended to help. I could not be happier with my experience.Within 15 minutes of leaving a message with the after hours message center, I received a call from Colin from Best. He was professional and polite, patient with my questions and reassuring. I asked that he come over for an assessment of the problem and once determined, he arranged for work to start as soon as possible.The team was right on time, efficient, tidy and respectful of my property and excellent to work with. I am confident that my system is good for years to come!I will be spreading the word further about Best!
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We see the adjective “best” used to describe something as “the most excellent quality” or “outstanding” … More as in exceptionally good. “Best” is used frequently in advertising: “best realtor”, “best coffee” or in wedding ceremonies, “best man” (Whatever that means…). Is the word overused? Yes. We see “best” applied many times under so many different circumstances and so frequently that the word has lost its credibility. Over time we have become too accustomed to hearing about a product or service labelled as “best”. In the case of Best Plumbing and Drainage, you get a unique opportunity to see what the real word means to them and their service in an authentic way. Hiring them gives the consumer an insight into their outstanding service, professional personnel and a dash of kindness which could be included as an important component of “best” as in going above and beyond the norm for their customers.Here’s the sad scenario that brought them to our house: Bathroom renovations (new shower, tub, sink, faucets, floor, electrics and wall repairs). And of course, everything that could go wrong…did. Access to the shower and sometimes the sole toilet was, shall we politely say, intermittent. And just when you think that nothing else could wrong… Now it was the sewage line. Without going into too many lurid details, it had unexpectedly collapsed and water from ALL sources would not leave the building as it were. Daily life was totally disrupted. You don’t realize the importance of a lowly sewage line until you loose one.With careful research and a few Google Reviews, we requested help from Best Plumbing and Drainage to replace the line which was likely from the 19th century given the age of the house. No sooner had the email been sent when the city arrived to explore their end of sewer things. In tow was a large extractor truck from Best Plumbing and Drainage to help dig an examination hole using ultra high water pressure connected to what might be described as a giant, mobile vacuum cleaner. If the city used Best, I figured we should, too! I spoke with Best employees Landon and Sean who were very kind and helpful. Both gave some sage advice and even tried to blow out the clogged line as a courtesy with their magnificent and powerful machine, to but no avail. This initial contact wth Best foreshadowed how our experience would be: kind, professional, caring and knowledgeable.Contact to Best was made through both Ian and Sean who were fabulous in getting the wheels moving to replace our entire sewage lines to the city’s connection point. Turns out that the original line was clay, the same as the Romans used in their plumbing! Digging began within 48 hours of the original request for help. Best was sensitive to the urgency brought on by a single bathroom.Digging with a mini digger was carefully executed in a tricky spot with a gas line, a water supply line and multiple communications wires. Both Joe and Ken did a fantastic job under difficult circumstances in a very tight spot. No disruptions for us or the neighbours.Next came the plumbers to hook up the new sewage line to revamped sewage and drain lines on the inside. Given that the basement of this 1860s house is cramped and tiny, the job was a challenge. Both Nate and Nolan did a magnificent job: professional, expert, friendly and communicative. We were so impressed that we hired them to install the new toilet, sink, bathtub and faucets, finally completing the project, a recognition of their great handiwork. Tim, their supervisor, organized and planned the work with finesse, kindly arranging to install the toilet…fast.In conclusion, Best Plumbing and Drainage lived up to their name, “Best” by their actions and not just words. We would highly recommend them for their high levels of commitment through several layers of work and numerous well-trained and capable employees across the entire experience who truly were the best. They’ve given the word “best” new meaning in a world where overused superlatives have no credibility.
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Needed a plumbing service for non-emergency home issues, toilets and bathroom sinks. I just wanted things … More done right. (Another Plumber had let me down.) Tim, at Best Plumbing, kept me updated via emails and sent Nate and Nolan, who were prompt, professional and efficient. Not only did Nate and Nolan fix the toilets and replace two bathroom sinks properly, they did it quickly too. Thank you Best Plumbing.
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I had contacted Best after some issues from the recent torrential rains. And I'm very glad I did. … More They were very quick to come out and look after things, even though I live outside London. Alton was wonderful to deal with. All problems, solutions, work etc were very well communicated. When the work was complete, Alton made sure (repeatedly) that everything was flowing correctly before leaving. It's that extra little bit that makes all the difference.
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Shawn and Ken provided the guidance, expertise, and assurance we were looking for when we had water in … More the basement of our Old South area home. The issue ended up being quite extensive, and the ‘Best’ team provided recommendations that helped us navigate our options. Everything was done to code, through permits and inspectors, and solved our problem for good. Beyond that, the guys were extremely friendly and easy to work with. I’ll be recommending them to family and friends as a trusted solution.
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Wonderful customer service, replaced my sump pump in the basement… Colin their service technician was … More here within the hour and saved my basement from a total disaster Great Job!
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Best plumbing company in London, hands down!
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PositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesSewer cleaningMore
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We hired Best for a huge job in our home including sump pump and backflow installation, backyard drainage … More and basement floodproofing. They were incredible to work with: on time, on budget, and extremely professional. Both Shawn and the workers were amazing and I highly recommend this company. Thanks Best!PositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesPlumbing pipe repair, Sump pump installation …More
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Fantastic from the initial call, return call and follow up with Ian. Had a sewer drain needing cleaned … More out, not a rush but the guys arrived way sooner than expected, very polite and professional. Ian was great followed up with initial inquiry and arranging appointment was easy. He asked qualified questions to understand what we needed. Thank you will use you again if neccessary.
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Alton was extremely professional and patient. We needed urgent service at 8pm and he answered all our … More questions with great detail and showed up after hours 20 mins from when we called him and the job was completed in less than an hour. Incredibly thorough and headache free. Would definitely recommend them!PositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesService not listed …More
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They came out as our main pipe burst in our home over the weekend. They came to St. Thomas and did an … More awesome job! Thank you guys for coming out! They were speedy with it and explained everything to my partner. Do recommend.PositiveResponsiveness, Punctuality, Quality, ProfessionalismServicesPlumbing leak repair …More
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Sump pump stopped working. Best plumbing showed up same day and had it fixed in about 15 minutes. Fantastic … More service, I'll be calling them again if I need anything else fixed!
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Great professional service. Called in the morning for sump pump repair and had a new sump pump by 4 … More pm. Can't beat that. We are very happy with service of Technician and product.PositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesSump pump installation …More
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Very professional work crew, we were totally satisfied with the work that they completed. They came when … More they said they would, they finished on time and on budget.
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Great
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We had an excellent experience with Best Drainage. When we moved into our new house we noticed a drainage … More issue in the front and back yard. Shawn promptly came out for the estimate and responded quickly with a very cost effective quote for our drainage problems. They scheduled the work within a couple weeks and kept me updated. When they came Tyler and all the guys and were very informative, efficient, considerate and completed the work fully while cleaning everything up perfectly. Shawn called me afterwards to check up on everything to make sure we were fully satisfied! We highly recommend Best Plumbing and Drainage and will continue to use them well into the future! Thanks guys! I included one photo of before and two of the final product/after.
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I contacted Best Plumbing and Drainage Contractors in late summer 2020 to provide a quote for some drainage … More issues we had in our backyard. Shawn was able to come and provide a quote with a plan on how to add drainage to the yard with catch basins to provide drainage in the winter months. They were able to come and complete the work in late 2020. A year later, we have had no drainage issues and the small pond we used to get after rain no longer exists. I strongly recommend Best Contractors for their amazing work and also great support. Shawn is very knowledgeable and is a business owner who really cares about what providing great service to his customers.
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I highly recommend Best Contracting. We replaced our old sewer line and water line in advance of the … More the city doing the same on our street this year. Also took the opportunity to waterproof as the area was exposed.Dealing with Shawn throughout our project was great. The project started and finished on time. He always promptly returned calls and messages. The crew doing the work, Tyler and Colin, were a pleasure to work with, very professional and efficient. They are the "Best".
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Last month we needed a kitchen faucet and toilet replaced and Best (Tim) sent someone out the next day. … More Jamie came in changed out both items so quickly. They charged what they quoted and we couldn’t be happier. We would definitely use them again.PositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesToilet installation, Tap installation …More
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I've had Best Plumbing several times. ALWAYS the same. Pleasant, fast and good! This last time, … More I had an additional issue and the young lad dealt with that, no problem. No expensive, as plumbers go!
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We had to have the drainage replaced along the side of the house... I’m so glad we ended up hiring BestI … More was home that week and watched as they did a careful and thorough jobThe team that worked at our place were friendly and easy to communicate withThey returned in the Spring to touch up the area as well
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Prompt fast and efficient from the receptionist to Jamie thank you for making a happy wife makes a happy … More Life definitely recommend themPositiveResponsiveness, Punctuality, Quality, Professionalism, ValueServicesDrain cleaning …More
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They were fast to respond and fixed my shower with fair pricing.
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GREAT WORKGREAT SERVICEHIGHLY RECOMMEND
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Knowledgeable, patient with clients questions.
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USE BEST FOR EVERYTHING!!Our basement flooded in July 2020.As part of the rebuild, the city of London … More has a grant program to assist in putting in a sump pump, backup system, and backwater relief valve. They require two quotes be submitted. I called around, and spoke to 6 plumbers, and obtained three quotes.I decided to use Best instead of the other companies because the owner Shawn came out personally to do the quote. He treated me with a respect not found in the other companies. He answered my questions, was patient with my subsequent emails, and never once did I feel like an inconvenience to him.Sadly, I did not feel that same way about the other companies I contacted for needed quotes.I was incredibly impressed by the crew that Shawn has. They are dedicated, hard working and friendly.One of the guys actually had his wisdom teeth taken out during the three day project, and decided to show up the next day to keep working. I am not sure if that is dedication or insanity.Your call.I never once heard them swear, which let's be honest, if it was me down there in my basement, I would be swearing a blue streak.I am happy I went with Best, and would recommend them to anyone.
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I had tree roots growing into my sewer line. I made the mistake of calling another plumbing company first, … More which did not fix the problem. Shawn returned my email quickly on the weekend and sent Tyler over to my house. Tyler did a fantastic job clearing the pipes & is a great guy.I highly recommend Best Plumbing and Drainage Contractors.
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I called to report a leak in my basement. Sean was over the next day, assessed the area and showed me … More the crack in the exterior concrete wall causing the water in my basement. He could have easily told me that they could start the job and pocket the money after they fixed the problem. Instead, he gave me another cheaper option and saved me thousands of dollars. He made nothing on his visit but referred me to someone else who could fix the problem for a portion of the price. I am very pleased to see that this type of honesty still exists today.Thanks Sean!
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Their name says it all, have used this service quite a few times over this last year aftet switch from … More my previous plumber and glad I did, they are hard workers, attention to detail and get the job done. I recommend!
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I have had Best Plumbing and Drainage install a catch basin in my backyard, complete basement waterproofing, … More and install a backwater valve. Shawn readily answers all questions and takes the time to explain the work thoroughly. He even offered to meet with my neighbours to ensure they were comfortable with the work being done adjacent to their property. They are efficient and do an outstanding job cleaning up the worksite when they are finished. I have been extremely impressed with every aspect of their work and would definitely count on them for all future plumbing/drainage jobs. I recommend them highly!
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Last week, November 26, we had a problem late in the afternoon with our sump pump and the receptionist … More was not sure if they could get someone that evening. Within an hour, Tyler phoned to say that he would be here shortly. Tyler arrived within an hour, and within another hour, he completed the installation of a new sump pump. We were very pleased with not only Best Plumbing for their excellent service, but also with Tyler who did a great job and has a great personality. Thanks Best Plumbing & Tyler!
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Absolutely amazing! Tim is extremely friendly and has outstanding customer service. The plumber who came … More out to fix our drain was so helpful so kind and so professional! I highly recommend their services not only for the quality but also the price. The initial quote we recieved from another plumber was going to be $200 for a simple drain installation and Best was only $100. Their prices are fantastic and their service is amazing
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My mom recently had some drainage issues in the basement of her home in London. After receiving an EXTREMELY … More expensive quote for a very big job involving digging up the basement, I contacted Best Plumbing and Drainage for a second opinion. The owner Shawn called my mom and personally attended her place within a couple of hours. He solved the problem quickly and saved her ALOT of money. It’s no wonder you read so many positive reviews about Shawn and his company. Fast, quality service from a business owner who cares. I would recommend Best Plumbing and Drainage to all my friends and family.
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Shawn from Best Drainage was excellent in a time of crisis. Our sewer line was blocked from a tree root … More and Shawn sent a guy over to scope it out and give us a quote. Turns out the root is right on the property line so Shawn gave us some great info and let us know that we should check with the city because we would probably be better going with them since it was more on the city side and they would need to open that side up.Really honest and quick to respond. Strongly recommend!
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We were very happy with the service we received from Best Contractors. They were responsive and kept … More us up to date on their arrival time since it was an after hours call. They fixed the problem quickly and professionally. Very grateful we were referred to them during a "messy situation".PositiveResponsiveness, Quality …More
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On Sunday my drains overflowed in my basement and main floor and Joe came by and was an absolute miracle … More worker. Not only did he stay and make sure the job was completed but he cleaned up the basement and was so kind and friendly. He put me at ease and I was so appreciative of his help and kindness. Especially on a weekend!! Thanks again! I would completely recommend this company!! Thanks again for everything
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Seriously amazing service. Came out on a weekend right away. We quickly determined where the tree root … More issue was. Got it dug out and replaced in no time. New ckeanouts for an easier future. After calling other companies that advertise 24/7 service, best was the most responsive and helpful in everywa. Thanks again everyone at Best.
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Ian showed up on time. He was respectful and extremely reassuring. Our sump pump is in great shape. I … More recommend Best plumbing to anyone. Thank you Ian for all you do.
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Without question BEST Plumbing & Drainage gave us a fair price for our foundation issue. Top quality … More workmanship, keeping a clean worksite, profesional, curtious and respectful workers.Dave & Jane
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Thanks to shawn, Tyler and Collin. A job very well done with the utmost professionalism and care.We highly … More recommend "best" to anyone in need of your assistance.Thanks againPositiveResponsiveness, Punctuality, Quality, Value …More
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Fast service, fair price and the staff is competent and friendly.
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Great price fast service
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I would strongly recommend Shawn and his team. I had hired this company 12 years ago to repair my water … More issues in the basement. Last month, I had a water issue after 12 years for the first time. I contacted Shawn and he came out immediately to evaluate the situation. I am beyond impressed by Shawn and Best Contractors as he made the situation right by honouring a warranty that was in place prior to his ownership. His level of customer service is outstanding. I will continue to recommend Best Contractors to all my neighbours and friends. In today’s world, finding a company who truly cares about customer service is difficult. The level of customer service I have received from Best Contractors has been exceptional. No one wants water issues but knowing what company to hire is half the battle. Thank you again Shawn!
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I have nothing but great things to say about Best Contractors. I had an emergency at our office downtown … More to the point where the employees could use the washrooms. I phoned Best Contractors and spoke to a receptionist who was very helpful and pleasant - she told me Ian would be in touch at some point during the day. Not only did Ian call me right away but he was at our office within the next hour. He fixed the issue right away and none of the employees had to leave the office for that day.
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Called in Christmas night to have someone come in asap. Trevor came asap and fixed our problem. Very … More respectful and knew his stuff so well. Professional and knowledgeable. Trevor mentioned to me over the phone they have a camera as they do the snake in the sewers to look in etc. No one else offered that when i called for someone to come asap. Would highly recommend this company. They are very good and reliable as well. Thank you!
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The two individuals that came to my home worked exceptionally hard in difficult circumstances to repair … More my basement . They were courteous, helpful and took great pride in doing a good job. They protected the grass to avoid damage from many, many wheelbarrow runs of dirt and stone.The site was left in immaculate condition, including seeding and river rock.I would highly recommend Best for drainage work. I had two other well known contractors look at the problem and they could not figure out how to fix it.
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Prompt and professional. Michele responded to me on a stat day. Tim tidied up my basement battery backup … More and sump pit. Thank you.
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I was very pleased with the service. Ian, the plumber, arrived when he said he would, was friendly and … More outgoing, immediately identified the problem with my sump pump, addressed it, made sure it wouldn't happen again, and then went on to ensure my back up system was working properly. I thought the bill was reasonable and good value for what he did. I have used Best in the past and I will certainly use them in the future.
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My husband is the GM at Nando's London. They had a pipe break and he called Best Plumbing. Shawn … More had someone there within the hour and they had it fixed. Great service, and reasonable pricing. He will only call Best Plumbing for any future issues.
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to quote Wayne Campbell....." so It's not just a clever name". These fellows are great. … More Very affable, explain what's going on very well, reasonable prices and solid service. Unfortunately I am a repeat customer (our plumbing is cursed)......I'm sure over the next months and years I will need them again and will not hesitate! Party on!
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Hi Shawn,Thanks to Ian and Tim for coming out so quickly and dealing with our drain blockage problem, … More thanks to Ian for helping me deal with the city and helping to get this issue dealt with promptly. I appreciate the honesty and fairness with our family and our problem and we will be dealing with your company in the future. Thank you very much and have a great day.April
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Great service. Plumber arrived exactly on time, was courteous, efficient and professional. He did the … More job to our complete satisfaction. First-rate and beyond expectations.
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called another plumbing company figuring Best may to be too busy as they are a large company and I had … More a small but very inconvenient issue... was told to call back a week later and when I did he still could not service me for another week... I called Best and wow !... made the call at 4:45pm and they were at my place by 8:30am the next morning!.. just goes to show you it doesn't matter whether the job is huge or small they have fantastic service for all your needs!!!
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High quality work. If you want it done right call Best Plumbing and Drainage.. I needed to get a large … More drainage pipe cut into my foundation - I don't have to tell you when you are dealing with cutting a significant diameter hole into your foundation it better be done correctly or it could be a huge problem. Best Plumbing did the entire job from start to finish and they did a first class job and we've never had a problem! They are a professional outfit, they care about their work, and I would recommend them for any sized job you may have.
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Thanks Shawn; your employees workmanship was above and beyond what I could have asked for. Professional … More from the start to the finish! Explained what and why as they spent the day digging by hand! Excellent job and no water since.P.S. The "Thank you for your business card " was a nice touch.Recommend your company every time!Jeff & Trish Mogk
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Quick response on the first and second visit. I was reassured that someone would come back and give me … More an estimate on the job .......still waiting . I say take the money and run
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One of the company trucks tried to run me off the road on the 401 last weekend. Apparently driving 125kmph … More isn’t fast enough for this company vehicle. The driver had about 30 feet between semi-trucks when he decided to pass myself and my family. I had to slam on my breaks to avoid a major collision.NegativeQuality, Professionalism …More
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Terrible drivers on the road. One of your trucks Nissan with rusty topper just blew past me going atleast … More 100km/h on Wellington by Victoria hospital weaving in and out of traffic, I get it they need to be somewhere but why at that rate of speed.
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I called Best for a basement issue 2 times to get a quote and left a message with reception and they … More never returned my call. I guess business is SO good that they don't need to call people back! Not interested and I moved on!
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